One stormy night many years ago, an elderly man and his wife entered the lobby of a small hotel in Philadelphia. Trying to get out of the rain, the couple approached the front desk hoping to get some shelter for the night.
“Could you possibly give us a room here?” the husband asked. The clerk, a friendly man with a winning smile, looked at the couple and explained that there were three conventions in town.
“All of our rooms are taken,” the clerk said. “But I can’t send a nice couple like you out in the rain at one o’clock in the morning. Would you perhaps be willing to sleep in my room? It’s not exactly a suite, but it will be good enough to make you folks comfortable for the night.”
The couple declined, thinking the clerk’s actions were far too kind. But the young man pressed on. “Don’t worry about me; I’ll make out just fine,” the clerk told them. Amazed and deeply touched, the couple agreed to stay the night.
As he paid his bill the next morning, the elderly man said to the clerk, “You are the kind of manager who should be the boss of the best hotel in the United States. Maybe someday I’ll build one for you.”
The clerk looked at the couple and smiled. The three of them had a good laugh.