(I am a cashier at a small phone shop in a large mall. At one point, a very tall, very, very large man with a scowl on his face steps into line. I can tell that the longer he waits, the shorter his temper gets, so by the time he gets up to the counter about ten minutes later, he’s practically livid.)
Me: “Hi, how can I help you today?”
Customer: “Y’all sold me a broken device. Don’t you have any kind of quality control?”
Me: “Um, what seems to be the problem?”
Customer: “It don’t work! What do you think is the problem?!”
Me: “I’m sorry to hear that, sir, but—”
Customer: “I’ve already been waiting here for thirty minutes! Fix it already!”
(Upon a cursory examination of this device, it becomes apparent to me that it has suffered extensive water damage.)
Me: “Has this device been in contact with water recently?”
Customer: “No, of course not. I’m not stupid.”
Me: “Well, sir, I’m afraid that given the nature of the damage to this device, we cannot repair it and it is no longer under warranty.”
Customer: “Now hold up just a minute. I will not have you blaming me for your problems. How dare you?!”
(Suddenly, he SLAPS me across the face. Caught completely off guard, I take a step back and shut my eyes. But when I look back up, the man is nowhere to be seen. I notice that everyone is looking down at the floor, so I peer over the counter to see him attempting to crawl away, unable to stand up, and clutching a bleeding ear. The next customer in line is an unassuming, bespectacled man that stands no taller than 5’5″.)
Next Customer: “Hey, are you okay?”
Me: “Uh, yeah, I’m fine… what just happened?”
Next Customer: “Oh, I wasn’t just gonna let him do that to you, so I slapped him back.” *his face breaks into a grin*
Me: “Wait, you… what did you do?”
(As it turned out, the guy with glasses was trained extensively in multiple forms or martial arts and had leaped up and performed a cup-handed ear slap on the customer that had assaulted me. My manager has seen what has just happened and walks over.)
Manager: *to the next customer* “Wow. That was the coolest thing I have ever seen. Thanks for that. You’re welcome to shop here anytime.”
(Incidentally, I have been dating him for almost a year now!)
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